Definitions
The following defined terms apply throughout this agreement:
Services
CleanSet provides outbound appointment-setting services exclusively for commercial cleaning companies. The scope of services includes:
- Prospect identification: CleanSet identifies businesses within the Client's Service Area that match the Client's target verticals (offices, medical facilities, restaurants, gyms, warehouses, retail spaces, and other commercial properties).
- Outbound outreach: CleanSet contacts Decision Makers via telephone, email, and other approved communication channels to gauge interest and qualify prospects for commercial cleaning services.
- Appointment scheduling: CleanSet schedules confirmed meetings between qualified Decision Makers and the Client at mutually agreed dates and times.
- Calendar management: CleanSet places all Booked Appointments on the Client's calendar and provides confirmation details including the prospect's name, business name, location, and contact information.
- Replacement fulfillment: CleanSet replaces any verified No-Show appointments in accordance with the replacement policy outlined in Section 04.
CleanSet does not provide: sales closing, proposal writing, contract negotiation, pricing recommendations, or any services beyond scheduling the initial appointment. The Client is solely responsible for converting appointments into paying contracts.
Definition of a booked appointment
A "Booked Appointment" under this Agreement means a scheduled meeting between the Client and a Prospect that satisfies all of the following criteria:
- The Prospect is a confirmed Decision Maker with direct authority to approve the hiring of a commercial cleaning service provider.
- CleanSet has made direct verbal or written contact with the Decision Maker (not a gatekeeper, receptionist, or voicemail) and confirmed their interest in discussing commercial cleaning services.
- A specific date and time has been scheduled and placed on the Client's calendar for the meeting to occur.
- The Prospect's business type and location fall within the Client's specified Service Area and target verticals as defined during onboarding.
The following do not qualify as a Booked Appointment: voicemails left without a returned call, conversations with gatekeepers or assistants who cannot authorize a cleaning contract, unconfirmed "callbacks" or "maybe" responses, Prospects located outside the Client's designated Service Area, or residential cleaning inquiries of any kind.
CleanSet reserves the right to provide reasonable documentation (call logs, email confirmations, calendar entries) to verify that an appointment meets the above definition. If the Client disputes the validity of a delivered appointment, they must raise the dispute within 48 hours of the scheduled appointment time. Disputes raised after this window are considered waived.
No-show and replacement policy
CleanSet guarantees that every appointment in the Client's purchased Appointment Pack will be fulfilled. If a Decision Maker fails to attend the scheduled appointment, the following policy applies:
- Definition of a No-Show: The Decision Maker does not appear at the scheduled meeting (in person, by phone, or by video) within 15 minutes of the scheduled start time, and does not respond to a same-day confirmation attempt by CleanSet.
- Replacement timeline: CleanSet will replace any verified No-Show appointment with a new qualified appointment within 5 business days of the No-Show being reported.
- Cancellations by the Prospect: If the Decision Maker cancels the appointment before it occurs, CleanSet will rebook or replace the appointment at no additional cost to the Client.
- Reschedule limit: If a Prospect reschedules more than two times, CleanSet will count the appointment as a No-Show and replace it with a new Prospect entirely.
The replacement guarantee is voided if the Client cancels or reschedules the appointment themselves, changes their Service Area or target verticals after outreach has begun for that appointment, fails to show up to their own scheduled appointment, or is unreachable for confirmation within 24 hours of the scheduled meeting.
Client obligations
By purchasing an Appointment Pack from CleanSet, the Client agrees to the following obligations:
- Legitimate business: The Client must operate a legally registered commercial cleaning business with valid business licenses and appropriate general liability insurance in all territories where they seek appointments.
- Timely communication: The Client must respond to appointment confirmation messages from CleanSet within 24 hours. Failure to respond may result in an appointment being counted as delivered regardless of outcome.
- Attendance: The Client must attend all Booked Appointments at the scheduled date and time. If the Client needs to reschedule, they must notify CleanSet at least 24 hours in advance. Repeated Client no-shows (three or more) may result in termination of the pack without replacement credits.
- Accurate onboarding information: The Client must provide truthful and accurate information about their Service Area, target business types, capacity to service new contracts, and any exclusions or preferences during the onboarding process. CleanSet is not responsible for appointments that fall outside the Client's actual service capabilities if the onboarding information provided was inaccurate.
- Maintain a valid calendar: The Client must keep their scheduling calendar current and accessible to CleanSet throughout the duration of the Appointment Pack. Blocked or unavailable calendar slots that prevent CleanSet from booking appointments do not extend the delivery window.
- Professional conduct: The Client agrees to conduct themselves professionally in all Booked Appointments. CleanSet reserves the right to terminate the business relationship if a Client's behavior reflects negatively on the CleanSet brand or results in complaints from Prospects.
Refund policy
All Appointment Packs purchased from CleanSet are non-refundable once outreach to Prospects has commenced on the Client's behalf. This policy exists because CleanSet invests significant time, labor, and resources into prospecting, qualifying, and booking appointments as soon as a pack is activated.
- No cash refunds: Under no circumstances will CleanSet issue a monetary refund for partially or fully delivered Appointment Packs. All resolutions for service disputes will be handled through replacement appointments or account credits at CleanSet's discretion.
- Credit-based resolution: If CleanSet is unable to deliver the full number of appointments in a purchased pack within a reasonable timeframe, CleanSet will issue account credit for the undelivered portion. This credit may be applied toward a future pack purchase.
- Unused appointment rollover: If appointments within a purchased pack remain undelivered, the Client has 90 days from the date of purchase to use or roll over the remaining balance. After 90 days, unused appointments expire and no credit or refund will be issued.
- Cancellation before outreach: If the Client requests cancellation before any outreach has begun (and CleanSet confirms that no prospecting activity has occurred), CleanSet may issue a refund at its sole discretion, minus a $250 onboarding and setup fee.
Non-circumvention
The Client acknowledges that CleanSet's prospecting methods, contact lists, outreach scripts, and Setter personnel represent proprietary business assets. The Client agrees to the following:
- No direct hiring: The Client shall not directly or indirectly solicit, recruit, hire, or engage any CleanSet employee, contractor, Setter, or agent — either during the term of service or for a period of 12 months following the last delivered appointment.
- No direct contact with sourced Prospects: The Client shall not contact, solicit, or engage any Prospect originally sourced and introduced by CleanSet through any channel other than the Booked Appointment arranged by CleanSet — unless the Prospect independently contacts the Client through separate marketing efforts unrelated to CleanSet's outreach.
- No sharing of Prospect data: The Client shall not share, distribute, sell, or otherwise disclose any prospect lists, contact information, or outreach data provided by or derived from CleanSet's services to any third party, including but not limited to competitors, affiliates, or business partners.
Violation of this clause entitles CleanSet to liquidated damages of $5,000 per occurrence, in addition to any actual damages, legal fees, and the immediate termination of all active Appointment Packs without refund or credit.
Territory and exclusivity
CleanSet operates on a non-exclusive basis unless a separate written exclusivity agreement is executed between CleanSet and the Client.
- Multiple clients per market: CleanSet may serve multiple commercial cleaning companies within the same geographic market. CleanSet will make reasonable efforts to avoid booking appointments with the same Prospect for multiple clients, but does not guarantee territorial exclusivity unless explicitly agreed upon in writing.
- Territory definition: During onboarding, the Client specifies their target geography (city, metro area, zip codes, or regions). CleanSet will book appointments exclusively within the defined territory. Changes to the territory after outreach has begun may result in delays or the need to restart prospecting efforts.
- Conflict resolution: In the event that two or more CleanSet clients target overlapping territories, CleanSet will manage Prospect allocation on a first-come, first-served basis by appointment booking date. CleanSet will not disclose the identity of other clients to any party.
- Exclusive territory agreements: Clients who wish to secure exclusive rights to a specific geographic market may do so through a separate Exclusive Territory Agreement, which will include minimum volume commitments and adjusted pricing. Contact info@cleanset.co for details.
Limitation of liability
CleanSet's service is limited to booking qualified sales appointments with confirmed Decision Makers. CleanSet does not guarantee that any appointment will result in a signed contract, a sale, or any specific business outcome for the Client.
- No liability for closing outcomes: The Client acknowledges that CleanSet is not responsible for the Client's sales performance, presentation quality, pricing competitiveness, or ability to convert appointments into contracts. CleanSet delivers the opportunity — the Client is solely responsible for closing.
- No consequential damages: In no event shall CleanSet be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of profits, loss of business opportunities, or any other commercial damages arising from or related to the services provided.
- Liability cap: CleanSet's total aggregate liability to the Client — for any and all claims arising from or related to the services — shall not exceed the total amount paid by the Client for the specific Appointment Pack from which the claim arises.
- Force majeure: CleanSet shall not be liable for delays or failure in performance resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, government actions, telecommunications failures, or pandemic-related disruptions.
This section survives termination of the business relationship and applies to all claims, whether based in contract, tort, strict liability, or any other legal theory.
Authorization to contact on client's behalf
By purchasing an Appointment Pack, the Client explicitly grants CleanSet the following authorizations:
- Representation authority: CleanSet and its Setters are authorized to contact Prospects via telephone, email, and other communication channels on behalf of the Client's business. CleanSet Setters may identify themselves as representatives of the Client's company for the purpose of scheduling sales appointments.
- Use of business name and information: CleanSet is authorized to use the Client's business name, general service descriptions, and Service Area information in outreach communications. CleanSet will not make specific claims about pricing, guarantees, or service capabilities unless explicitly provided and approved by the Client during onboarding.
- Compliance responsibility: The Client represents and warrants that their business is in compliance with all applicable federal, state, and local telemarketing regulations — including the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), and any state-specific Do Not Call requirements — in all territories where CleanSet conducts outreach on their behalf. The Client agrees to indemnify and hold CleanSet harmless from any claims, fines, or penalties arising from regulatory violations related to the Client's business or territory.
- Opt-out and suppression: CleanSet maintains internal suppression lists and honors all Do Not Call requests received during outreach. The Client agrees not to pressure CleanSet to contact any individual or business that has opted out of communications.
Payment terms
- Payment in full: All Appointment Packs must be paid in full before CleanSet commences any prospecting or outreach activity on the Client's behalf. No work begins until payment has been received and confirmed.
- Accepted methods: CleanSet accepts payment via credit card, debit card, ACH bank transfer, wire transfer, and other methods as specified at the time of purchase. All payments are processed in US dollars.
- Payment processing: Payments are processed through secure third-party payment processors. CleanSet does not store credit card numbers or banking details on its own servers.
- Failed payments: If a payment fails or is reversed after outreach has begun, CleanSet reserves the right to pause all outreach activity until the balance is resolved. Any appointments booked during the period of non-payment remain billable.
- Chargebacks: Initiating a chargeback or payment dispute without first attempting resolution directly with CleanSet constitutes a breach of this Agreement. CleanSet reserves the right to pursue all available legal remedies, including recovery of the disputed amount plus any associated fees, and immediate termination of all services.
Governing law and dispute resolution
This Agreement shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law provisions. CleanSet operates as a service of Fintier LLC, a Wyoming limited liability company.
- Informal resolution: Before initiating any formal dispute resolution process, the parties agree to attempt to resolve any dispute informally by contacting CleanSet at info@cleanset.co. The parties will have 30 days from the date of initial notice to reach an informal resolution.
- Binding arbitration: If informal resolution fails, any dispute, claim, or controversy arising from or relating to this Agreement shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in the State of Wyoming or remotely at the arbitrator's discretion.
- No class actions: The Client agrees that any dispute resolution proceedings will be conducted on an individual basis only and not as a class action, consolidated action, or representative action.
- Prevailing party fees: In any arbitration or legal proceeding arising from this Agreement, the prevailing party shall be entitled to recover its reasonable attorneys' fees, costs, and expenses from the non-prevailing party.
- Severability: If any provision of this Agreement is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
By purchasing an Appointment Pack from CleanSet, the Client acknowledges that they have read, understood, and agreed to be bound by all terms set forth in this Agreement.
For questions about these terms, contact us at info@cleanset.co.